Legal Window
Notice and Takedown Policy of Coravana
Coravana operates in good faith. The purpose of this policy is to protect the associated Intellectual Property Rights (IPR) of third parties as well as those of our customers. We will respond quickly and efficiently to notices of alleged IPR infringement.
However, Coravana requires your help to identify potentially IPR infringing items. As intellectual property owners are responsible for protecting their own IP and Coravana does not claim to hold legal expertise on IPR matters, both parties must necessarily cooperate on this policy.
If you sincerely believe an intellectual property right has been violated on Coravana, please submit a statement of alleged IP infringement to us that includes:
- Full name of the owner of the intellectual property right
- Your own full name &the name of the company you represent
- Your full address (this must include City, State and Zip Code)
- Your contact email address & telephone number (with country code)
- Full description of the (alleged) intellectual property right infringement
- Explanation of the (alleged) infringement & its location on the Coravana website
- Full declaration that you believe in good faith that an IPR has been violated
- A statement that the information provided in your Notice is true and correct
- Clear and transparent declaration that you will indemnify Coravana against any/all associated claims, losses, liabilities, costs, and expenses (including reasonable attorney's fees) which Coravana may incur in connection with the notice
Note:
Any misrepresentations and/or inaccuracies, either willfully or as a result of neglect, made in your notice may expose you to liability and damages. You must carefully consider relevant IP defenses, limitations or exceptions. For specific legal advice regarding policy details, consult an attorney.
To proceed, please download the infringement statement (Notice) file. Complete the information, print out the document, and sign it before emailing a scanned copy to us at: 
This email address is only for legal matters and must not be used for any pre-sale, order tracking or after-sale issues.
Shipping costs & Delivery times
USA
Free shipping over $100
USPS Standard shipping:
8-12 business days ($7)
FedEx Express shipping:
4-7 business days ($10-15)
CANADA
Free shipping over $150
Canada post Standard shipping:
10-15 business days ($9)
FedEx Express shipping:
4-7 business days ($12-15)
EUROPE
Free shipping over $100
Standard shipping:
10-12 business days ($8)
FedEx Express shipping:
4-7 business days ($12-15)
AUSTRALIA & NZ
Free shipping over $200
Standard shipping:
14-16 business days ($9)
FedEx Express shipping:
5-9 business days ($20)
REST OF THE WORLD
Proceed to checkout to see final shipping details
Duties & Taxes
International shipments may be subjected for customs taxes and additional fees, this is set by each country's regulations.
In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. Coravana is committed to taking care of all the required paperwork in order for the parcel to clear customs.
Shipping FAQ
Order Processing Times:
Orders will be processed within 1-2 business days. During the holiday season and promotional periods, order processing times may be longer.
Shipping to P.O. Boxes
For express shipping methods, we are unable to ship to P.O. boxes.
Order Tracking Information:
Once your order has been processed, we will send you an email with the tracking information. You can track directly on the carrier page, and see the progress of your shipment. Please allow up to 6 business days for the tracking number to turn active and show updates, courier companies don't update information on time.
Package Responsibility:
Coravana is responsible for the package from the moment it is shipped, and until it is delivered, once the package has been marked as delivered in the tracking information, it is the responsibility of the client and Coravana will not accept any claims for lost/stolen packages.
Late Delivery:
We do our best efforts to make sure all packages get dispatched and delivered quickly and within the timeframe advised in the shipping information. In case of late delivery, Coravana will not issue an order refund.
To make sure you don't miss our shipping emails please add contact@coravana.com as a safe sender.