We all want to buy beautiful, long-lasting jewelry without breaking the bank. The fact of the matter is that all gold/silver plated jewelry is susceptible to tarnishing over time.

As time goes by, your jewellery inevitably encounters various oils, acids, air and moisture, initiating a chemical reaction with the metal. This reaction gradually leads to the wearing down of Rhodium or 18K gold plating and ultimately results in the tarnishing of your cherished pieces. 

There are many factors that can lead to your items tarnishing, from the acidity in your skin to the air around you. Even though we can’t control these factors there are some simple tips to avoid tarnishing and help extend the life of your jewelry:

Avoid exposure to any chemicals or strong products, such as perfume and cosmetic products.

Remove your jewelry when bathing or swimming. Avoid contact with chlorine, sand and saltwater. Under no circumstances should you keep your jewelry in a bathroom or any humid locations.

Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.

Do not wear them while sleeping to avoid accidental damage.

Store them in a clean, dry and cool place. Avoid extreme temperatures and direct sunlight.

A polishing cloth is a great tool to make your jewelry shine again, in the event that it becomes darkened over time. However, this technique will not remove any scratches or dents present on the jewelry.

Avoid using ‘dip’ polish or abrasive jewelry cleaners as these contain harsh chemicals and can destroy your jewelry over time.

Every Coravana piece is covered by our two year warranty.

Should your jewelry suffer any defects in the materials and/or craftsmanship due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost.

To ensure your Coravana pieces stay bright and shiny for as long as possible, follow our care instructions above.

Dents, nicks and scratches which occurred after the jewelry was received and used.

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Rings that have been damaged or misshapen as a result of “hands-on” activities. This also includes cases where damage results in loss of stones.

Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage, in this case we will happily send you a replacement stone/s only at a shipping cost.

Broken earring posts which broke after the jewelry was used.

Products made with natural materials may present inconsistencies due to their natural origin and they cannot be considered as defects. Defects caused by misuse carried on by the customer are not covered within the warranty.   

We offer repair services for damaged items which are not included in the warranty, or in case the warranty has expired. Each case will be examined to determine if a repair is possible or not.

Please start by sending photos of the item in need of repair to contact@coravana.com and include a text description of the damage.

Our workshop team will examine the details and guide you from there.

For items under warranty, repairs will be free of charge. For items not covered by the warranty, the repair fee will be between $20-40. Additional fees may be added if valuable components are determined to be missing from the piece.

Repairs take between 6-12 business days, counted from the day they were delivered at our warehouse.