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Jewelry Care & Warranty

Care Instructions

Preserve the jewelry’s shine and durability

Avoid exposure to any chemicals or strong products, such as perfume and cosmetic products.

Remove your jewelry when bathing or swimming. Avoid contact with chlorine, sand and saltwater. Under no circumstances should you keep your jewelry in a bathroom or any humid locations.

Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.

Do not wear them while sleeping to avoid accidental damage.

Store them in a clean, dry and cool place. Avoid extreme temperatures and direct sunlight.

Clean when needed 

A polishing cloth is a great tool to make your jewelry shine again, in the event that it becomes darkened over time. However, this technique will not remove any scratches or dents present on the jewelry.

You can mix a little soap with lukewarm water and rub the item with a soft toothbrush. Toothbrushes are perfect for cleaning jewelry with difficult-to-access corners. If dirt persists, carry out the same process in clean water.

Avoid using ‘dip’ polish or abrasive jewelry cleaners as these contain harsh chemicals and can destroy your jewelry over time.


What's covered

Every Coravana piece is covered by our one year warranty.

Should your jewelry suffer any defects in the materials and/or craftsmanship due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself if returned in under one year from receipt of the product.

To ensure your Coravana pieces stay bright and shiny for as long as possible, follow our care instructions above.

What's not covered

Dents, nicks and scratches which occurred after the jewelry was received.

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Rings that have been damaged or misshapen as a result of “hands-on” activities. This also includes cases where damage results in loss of stones.

Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

Broken earring posts which broke after the jewelry was received.

Products made with natural materials may present inconsistencies due to their natural origin and they cannot be considered as defects. Defects caused by misuse carried on by the customer are not covered within the warranty framework.   


Can items be repaired

We offer repair services for damaged items which are not included in the warranty, or in case the warranty has expired. Each case will be examined to determine if a repair is possible or not.

How to repair an item

Please start by sending photos of the item in need of repair to and include a text description of the damage.

Our workshop team will examine the details and guide you from there.

Repair cost and duration

For items under warranty, repairs will be free of charge. For items not covered by the warranty, the repair fee will be between $30-50. Additional fees may be added if valuable components are determined to be missing from the piece.

Repairs take between 6-12 business days, counted from the day they were delivered at our warehouse.

Free shipping to US/EU on orders $100+


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