In Crystal Scent Inc., we are committed to the protection of the privacy and security of our clients, and also of those who visit our website (that is to say, you). The Crystal Scent Inc. team is made up of people who also use and access other websites, so we truly appreciate and respect your privacy. If you have any question about how we protect it, please write an e-mail to contact@coravana.com
For all our services, the data controller (company responsible for your privacy) is Crystal Scent Inc.
What data do we use and why? Let us explain it.
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Your date of birth
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Information on your gender
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Payment information
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-To collect payments and make refunds
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-We must do this to comply with our contract with you. Because we are an online company!
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- Fraud prevention and detection
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Contact history with us
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-To provide you with a better customer service.
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-To train our staff, so that when you get in touch with us you get a better service.
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Purchase history and saved products
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-To suggest products you might be interested in.
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-To provide customer services and assistance, dealing with returns.
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-To find out what you and others like.
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Information on accounts linked to us
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-To make it possible for you to access our website much more easily, with no need to create an account (direct link via social networks)
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-To offer recommendations on products, so that you can easily find what you like.
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Your survey responses, quizzes and promotions
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Ip, browser, operative system
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You don´t need to give us any personal information. But if you do not do it, you will probably be unable to buy on our website, and your shopping experience with us probably won´t be the best. But this is up to you and we respect that. We are dedicated to selling what you like, without your information we would not be able to keep on offering our services, as we would not be unable to send your order or to collect your payment; to sum up, we would be unable to provide personal attention to you. Our commitment with you will always be to keep your data safe.
We also anonymize personal information and bring it into groups so that you cannot be identified. We use it for different purposes, such as testing our computer systems and for research and data analysis tasks, with the purpose of improving our website and to develop new products and services. We also share this information with third parties.
USE OF PAY PLATFORMS
We are an online shop, so we must work with pay platforms and processors which help us deal with and process your orders. We have looked for the best in the market, provided with security features. These platforms make the same effort as us in order to provide you with a good service, and so that your data remains safe.
Stripe allows users to process charges and to safely store the information on payment. It allows for a smooth payment experience from your mobile phone and desktop device. Its privacy policy can be found here:
https://stripe.com/en/privacy
SOCIAL NETWORKS AND ADVERTISING
Our shop has a profile in the following social networks: Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+ and Instagram (the ‘Social Network’). They have all been created with the main purpose of advertising the products and services of Crystal Scent Inc.
Clients and users might join the groups and profiles Crystal Scent Inc. has in the social networks. Users who become followers of any of these groups or profiles, showing their interest in the information which might come up in such social network, accept the Conditions of Use and Privacy Policy of the pertinent social network.
Crystal Scent Inc. might have access to and deal with the public information of the user, especially his/her contact name.
The user might access the privacy policy of the pertinent social network at any time, setting his/her profile to guarantee his/her privacy.
USE OF PROFILE
Crystal Scent Inc. will carry out the following actions:
- Accessing the public information of your profile.
- Following request by the user, posting information on the profile of the user – information which has been previously published on the website of Crystal Scent Inc.
- To send private messages using the channels of the social network, if permitted.
- Updates of the status of the page, which shall be shown in the user´s profile.
The user will at all times control his/her connections, deleting the content he/she is not interested in. The user might also amend and restrict who he/she shares his/her connections with, by checking his/her private settings.
We work with Google Analytics only to access certain statistical information such as sex, age, country. This help us easily show you what you are looking for.
QUIZZES, PROMOTIONS ADN RAFFLES – WEBSITE AND SOCIAL NETWORKS
Crystal Scent Inc. reserves the right to organize quizzes, promotions and raffles, in which the user following the page might decide to participate. If organized via a social network, the regulations of such events shall be published on it, in conformity with current applicable law.
ADVERTISING
Crystal Scent Inc. might use social networks to advertise its products and services. If we decide to deal with your contact information to carry out direct commercial research tasks, we will comply with current provisions in force and with the rules of the platform itself.
Below you will find a direct link to the privacy policy of the social networks:
PARTIAL NULLITY
If any of the clauses of these Conditions of Use becomes null and void, the remaining provisions shall remain in full force and construed taking in consideration the wills of the parties and the purpose of such Conditions of Use.
If Crystal Scent Inc. fails to require compliance with any of the rights emerging from these Conditions of Use, this shall not be interpreted as waiver of such right, except in case of express waiver (in written form) by Crystal Scent Inc., or if the pertinent action, as might be applicable, becomes time-barred.
AMENDMENTS TO THE CONDITIONS OF USE
Crystal Scent Inc. reserves the right to modify, at any time and with no prior warning, the layout and setting of the website and/or apps, along with the Conditions of Use and the Privacy and Cookies Policy.
These Conditions of Use shall always be available to users and clients, at a visible spot, for them to access them as many times as they like. Clients and users must carefully read the Conditions of Use. In any case, accepting the Conditions of Use in force at the time being will be an essential condition to contract any product or service via our website or/apps.
COMMUNICATION BETWEEN Crystal Scent Inc. AND CLIENT
All the communications between Crystal Scent Inc. and the Client, in connection with these Conditions of Use, shall be made through the online communications sending route if available or by email to contact@coravana.com
Clients might also send communications on paper to Crystal Scent Inc., provided that these are sent to the address of Crystal Scent Inc., 27 Shoken St., Tel-Aviv, Israel, always in written form and with a system allowing for the accreditation of the content and receipt of such communication by Crystal Scent Inc.
The communications between Crystal Scent Inc. and the Client, in connection with the purchase of products and services, by the following means: e-mail, social networks and whatsapp, among others.
We make every effort to give you an excellent customer service; that is why we work with Zendesk, a company which help us prioritize your queries, in order to find solutions as quickly as possible. This company complies with current provisions in force, and it is attached to the treaty ‘Privacy Shield’. Its privacy policy can be found here:
https://www.zendesk.com/company/customers-partners/privacy-policy/
APPLICABLE LEGISLATION
In Crystal Scent Inc., we are always working to provide you with the best service, in compliance with applicable law. Therefore, we have mobilized a qualified team which will be in charge of implementing and protecting your personal information, according to EU Regulation 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
IP Address
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
