Return Policy

We want you to love every Coravana piece. If something isn't quite right, we're here to help.

You have 45 calendar days from the date your order was delivered to return eligible items. During major holidays and special sale events, this window is extended to 60 calendar days. Your return will be accepted as long as it is postmarked within this timeframe.

To amend or cancel an order, please contact us within 24 hours of placing the order. After 24 hours, your order has entered fulfillment and we may be unable to make changes.

Defective or Wrong Items

If you receive an item that is defective or different from what you ordered, please contact us within 14 days of deliverywith your order number and clear photos of the item. We will arrange a replacement of the same piece at no additional cost. If the item is no longer available, you may choose between store credit or a full refund to your original payment method. The defective or incorrect item must be returned before the replacement or refund is issued, and we will reimburse standard return shipping upon receipt of your shipping receipt.

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange:

• Customized items and designs
• Items purchased with a discount of 50% or more
• Gift cards
  
  

Restocking Fee on Multi-Item Returns

To cover the costs of inspection, quality control, cleaning, and repackaging, returns of 3 or more items from a single order are subject to a 12% restocking fee, calculated on the total value of the items returned. This fee is deducted from the refund amount. Returns of one or two items are not subject to a restocking fee.

Return Conditions

To be eligible for a return, items must meet all of the following:

1. Items must be unworn, unwashed, and in their original condition.
2. Items must be returned with all original packaging, tags, pouches, and gift boxes included.
3. Items showing any signs of use - including skin oils, makeup or perfume residue, scratches, stretched or damaged clasps, or any other indication of wear - will not be accepted and will be returned to the customer at their expense.
4. Return shipping costs are the customer's responsibility, except in the case of a defective or incorrect item.
5. Refunds are issued only to the original payment method used at checkout.
6. Refunds cover the cost of returned items only. Original shipping charges are non-refundable.

Processing Timeline

Once your return arrives at our warehouse, please allow 8 to 14 business days for inspection and processing. After we send your refund confirmation, the refund may take an additional 3 to 5 business days to appear on your statement, depending on your card issuer.

How to Initiate a Return

1. Download and complete our Return & Exchange Form.
2. Ensure your items are in perfect, unworn condition and in their original packaging.
3. Place the completed form inside the package. Email a copy of the form and your return tracking number to contact@coravana.com.
4. Ship your return to the address on the form.
   
5. Email a copy of the completed form together with your return shipment tracking number to contact@coravana.com. This is essential - it allows us to match your return to your order the moment it arrives at our warehouse and speeds up your refund processing. Returns sent without a tracking number provided in advance may experience delays.
6. Retain your proof of postage until your refund is confirmed.

International returns: Please use standard postal service only. Do not use private couriers such as DHL or FedEx.

Return Address

Outpost SVC — Coravana
3340 Greens Rd., Bldg A, Suite 700
Houston, TX 77032
United States

For further questions, please contact us at contact@coravana.com.